Support Policy

These are the support policies we follow. Any changes will be communicated to you via email or another appropriate channel.


1. Account Control


   Users: Subject to these terms, you retain ultimate administrative control over your personal account and the content within it.


2. Required Information


   To receive support, you must provide a valid email address. Any other requested information, such as your real name, is optional unless you are requesting support on behalf of a legal entity (in which case additional information about the legal entity will be required) or if you have a paid account, in which case additional information may be necessary for billing or verification purposes.


3. Account Requirements for Support


   We have a few simple rules for accounts requesting support from Shop Steeze:


   - You must be a human to create an account and receive support. Accounts registered by "bots" or other automated methods are not eligible for support. However, machine accounts are permitted and may receive support:


     A machine account is an account set up by an individual human who accepts these terms on behalf of the account, provides a valid email address, and is responsible for its actions. A machine account is used exclusively for performing automated tasks. Multiple users may direct the actions of a machine account, but the owner of the account is ultimately responsible for the machine's actions and any support requests. 


   - You must be at least the minimum legal age in your country to create an account and request support. Shop Steeze does not provide support to users below this age. If we learn of any user below the required age, we will terminate that user’s account immediately.


   - Your login may only be used by one person — i.e., a single login may not be shared by multiple people. A paid organization may receive support for as many personal accounts as its subscription allows.


   - You may not use Shop Steeze or request support in violation of export control or sanctions laws of any applicable jurisdiction. You may not request support if you are, or are working on behalf of, a person or entity subject to similar blocking or denied party prohibitions administered by a relevant government authority. Shop Steeze may provide support to persons in certain sanctioned countries or territories as permitted by applicable authorizations. For more information, please refer to our Export Controls policy.



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